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Help Desk Analyst
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Program Objective |
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This program provides students with the
necessary skill and knowledge to support users
of computer systems and software applications.
It provides in-depth knowledge on evaluating,
configuring, and troubleshooting communications
hardware, software, and operating systems. This
program also introduces the skills necessary to
effectively provide remote customer support, and
deal with issues Help Desk Support Analysts may
encounter on the job when addressing customer
requirements. This program prepares the student
for several industry certifications. These are:
CompTIA A+ , Microsoft Certified Desktop Support
Technician (MCDST), and the Help Desk Analyst (HDA)
certifications. |
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Career Opportunities |
Graduates of this program will find career opportunities
with computer hardware manufacturers and retailers,
software manufacturers, within their call centres and
information technology departments throughout the
private and public sectors. Job opportunities often
exist within the technical support departments of large
companies within the insurance, financial,
pharmaceutical, and telecommunications industries. |
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Brampton Campus
